Reference

Privacy Policy — What We Keep Private

When you open an account with dewilotre and deposit via DANA, OVO, GoPay or QRIS, your payment details and identity information stay encrypted and separate from our game…

Account security from day onePayment data encrypted end-to-endYour withdrawal history stays private
dewilotre Privacy Policy — What We Keep Private
PRIVACY REQUESTS

How to Contact Us About Your Data

Team online

Email Support

Send privacy questions to our data team at [email protected]. Response time is 24–48 hours. Include your account username and a description of what data you want to access or delete.

Live Chat

Open the chat widget in your account lobby during support hours (Monday–Friday, 08:00–22:00 Indonesia time). Our agents can answer questions about cookies, data retention and your privacy options immediately.

Account Settings

Log in to your dewilotre account, go to Settings > Privacy, and review your stored data, connected payment methods and active sessions. Request data export or cookie deletion from this page.

HOW WE PROTECT YOU

Data Security, Cookies and Account Access

Encrypted Payments

Your DANA, OVO, GoPay and QRIS transactions are encrypted before they leave your device. Dewilotre never stores full payment card numbers; only a token linked to your verified account is kept on file for future deposits.

Cookie Control

We use cookies to remember your login, language preference and game history. Session cookies expire after 30 minutes of inactivity. You can delete all cookies from your browser settings or request a cookie-free browsing mode via your account settings page.

Two-Factor Authentication

When you enable 2FA in Account > Security, your login requires a code from your phone in addition to your password. This protects your account even if your email is compromised. SMS codes are sent via local Indonesian carriers.

Data Retention Schedule

Active account data (name, email, game history, withdrawal records) is kept for the life of your account plus three years for regulatory compliance. Closed accounts are anonymised after 90 days unless a dispute or investigation is open.

Third-Party Sharing

We share your data only where required by law or to prevent fraud. Payment processors (DANA, OVO, GoPay, QRIS) see only transaction amounts and your verified identity — not your game activity or account balance.

Right to Access and Delete

You can request a full export of your personal data or ask us to delete your account and all associated records. Requests are processed within 30 days, subject to any legal hold or open dispute. Contact [email protected] to start.

Privacy and Data — Answers to Your Questions

No. We do not sell, rent or trade your personal data to marketers, affiliates or third parties. Your contact details are used only by dewilotre to send you account updates, withdrawal confirmations and support responses. You can opt out of promotional emails in your account settings anytime.

Deposits are routed through encrypted channels and verified by your payment provider before reaching our servers. We never store your card or bank login details. Dewilotre receives only a confirmation token that your transaction was successful — not your payment credentials.

Yes. Log in to your account, go to Settings > Privacy, and select 'Download My Data'. We'll send you a file within 7 business days containing your name, email, phone, address, deposit and withdrawal history, and all linked payment methods in machine-readable format.

Your account data is held securely for three years after closure for regulatory and dispute-resolution purposes. After that period, your personal information is deleted or anonymised. If you're in Yogyakarta or Jakarta and need immediate deletion, contact [email protected] to discuss options.

We use cookies to keep you logged in, remember your language and track your play history for your convenience. You can disable cookies in your browser or request cookie-free mode in your account settings. Disabling them may slow down game loading and require re-login more often.

Email [email protected] with your account username and a description of your concern. We respond within 48 hours. For urgent issues, use the live chat widget during support hours (Monday–Friday, 08:00–22:00 Indonesia time). We take all privacy concerns seriously.

We comply with data protection requirements where local law permits. Our retention, encryption and access-request practices follow regional standards. If you believe we've mishandled your data, you can escalate your complaint to our compliance team at [email protected].